Hotelbewertung

Phuket (ภูเก็ต)

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Phuket Graceland Resort & Spa

Adresse:
190 Thaweewong Road, Patong
Kathu, Phuket 83150

Preis ab:2600 THB (57.05 EUR)

Zeige Hotel auf der Landkarte

Rating: 5.0 / 5.0

Es werden hier die Bewertungen der letzten 12 Monate angezeigt, falls für das ausgewählte Hotel Bewertungen vorhanden.

Symbole:
Zimmer - Service - Ausstattung - Lage

Vom: 2018-08-07, Besuch am: 2018-08-04

Name: Albert Rodgers

Kommentar zum Hotel: We found the hotel to be of a quality standard. Initially we had a pool access room with a spa type facility outside at the pool access point. Unfortunately although a great idea they are a little difficult for older people to enter or exit. We found the duty manager very understanding and accommodating when we asked to change to another pool access room. This room was a pool access also but had steps into the pool. On the other hand we found most of the food served in the buffet restaurant to be cold to the point where it could be dangerous to eat. This was disappointing as it appeared that there was good choice and variety. On one occasion we witnessed the chef checking the food with a thermometer and angrily informing restaurant staff that it was not good enough. Food ordered from the a la carte menu was well made and hot on arrival, so no problems there. I think if they could resolve the food temperature issue they would deserve top marks. All staff we interacted with were helpful and friendly. [R24 integr.ERR:escaping]

Kommentar zur Buchung: I had never used this booking service before but found it to be very user friendly

5/5 - 5/5 - 4/5 - 5/5- 4.8/5

Vom: 2015-10-16, Besuch am: 2015-10-14

Name: Robert Hamblin

Kommentar zum Hotel: Nice hotel except breakfast buffett is way to many people to get good service.

Kommentar zur Buchung: The best to book with been with them for over 15 years.

4/5 - 3/5 - 4/5 - 3/5- 3.5/5

Vom: 2015-03-13, Besuch am: 2015-03-02

Name: Alison Miller

Kommentar zum Hotel: location and facilities are great. Wifi is terrible and needs to be addressed.

Kommentar zur Buchung:

5/5 - 4/5 - 4/5 - 5/5- 4.6/5

Vom: 2013-12-09, Besuch am: 2013-12-04

Name: masarra alameri

Kommentar zum Hotel: worst hotel stay ever , they have no clue whatsoever on hospitality or customer satisfaction, just thinking of the bad experience i dont know where to start as the disappointment started from the minute of check in with the uptight attitude of the reception desk and tone of communication which was take it or leave it. a when we finally did check in to our room it was a total dump.... it smelled like some1 had urinated on the floor.... the mattresses on both beds were worn out to the extent they were curved and lost their spring, the toilet was unflushed and the towels were blackish and worn out i went to the reception and they took it with ease and pretended not to understand, when i insisted that the room be changed they said they will send house keeping to investigate 1st, i went back to my room waited for 20mnts disgusted to even sit down and still no1 came , so i grabbed the house keeper that was on the floor and brought her in to see what i was talking about and to inform the reception to change my room.... after an hour fuss i was changed to another room however the film didnt end there, the nxt day my husband was in the shower and the water ran out with shampoo on his head.... the maintenance team came after more than 20mnts and couldnt fix it till after an hour.... the next day the ac wasnt working and again the maintenance team were called in and it took over 30mnts to fix last but not least was checkouty, we couldnt get a taxi to airport, checkout desk was rude and treated its guest like theives wouldnt give me back my deposit till they made sure of the mini bar which i had already told them what we had taken but still they were very rude and bad attitude in the way they communicated and responded.... if they have history with other guests they shouldnt apply that on every1 in that same way [R24 integr.ERR:escaping]

Kommentar zur Buchung: much more expensive than other hotels and should be exact about price and available facilities

1/5 - 1/5 - 1/5 - 3/5- 1.6/5

Vom: 2012-04-13, Besuch am: 2012-04-10

Name: Laurel Jensen

Kommentar zum Hotel: We booked a family mini suite for our family of four, when our oldest son decided to come we were told they could not add an extra bed to the room...not sure why because the room was huge. Nothing for nothing at this hotel, but guess its the same at most big hotels ( and this one is huge). Complimentary Internet would have been nice, especially considering how terrible the reception is, but ranged in price from 150 baht/ hr -1000 baht/week. We chose the weekly option, but probably not worth it for the amount of time it was not working. Breakfast was ok, good range, but very busy. Managed to get a table every morning though. Location was good, across road from beach, walking distance to the action, but far enough away to be good for families. Funny stories from other guests about being booked into Sunset wing, but room not painted & no electricity & lift not working etc.Hotel was fully booked, obviously hoping new wing would be finished...but wasn t, but put guests in unfinished rooms anyway. Overall we did enjoy our time there. [R24 integr.ERR:escaping]

Kommentar zur Buchung: Straight forward & easy

4/5 - 4/5 - 4/5 - 4/5- 4/5

Vom: 2012-02-21, Besuch am: 2012-02-11

Name: Taylor Beadle-Williams

Kommentar zum Hotel: Only problems were the hard beds and the construction noise just outside our room. But overall, a fantastic resort. Perfect distance away from the chaotic nightlife near Bangla road. Right on the beach, so that was perfect for my relaxing holiday. Great facilities and beautiful room. [R24 integr.ERR:escaping]

Kommentar zur Buchung: Very efficient and great discounts!

5/5 - 4/5 - 5/5 - 5/5- 4.8/5

Vom: 2011-12-29, Besuch am: 2011-12-21

Name: Karen Sloane

Kommentar zum Hotel: Thoroughly enjoyed our stay at Graceland. The buildings are looking a bit tired but that is more than compensated for by the wonderful location, friendly staff and access to the beach and shopping.

Kommentar zur Buchung: First time user, processed without a hitch, will definitely use next time.

3/5 - 3/5 - 3/5 - 5/5- 3.6/5

Vom: 2011-12-20, Besuch am: 2011-12-15

Name: Anneli Maria Preinitz

Kommentar zum Hotel: We have stayed at Graceland 3 times and this time we were surprized to find it mych louder and less nice than before. We chose Graceland for its nice and calm appearance from ebefore and the cleanlines and nice staff. this time many guests were loud, both outside in teh pool in the garden , in the breakfastroom and in the rooms next to were we stayed and it did nt feel as qiet and nice as before!!!When we have styed with you before we had a nice and quiet adult vacation with class. This time Graceland has changed to be a loud place with almost no sunbeds at the pool area because of geuests laying towels on sunbeds even if they don t use htem. It was sand almost everywhere aroun dteh pool area an d the sunbeds and people were playing football on the grass outside our room. And at breakfast there was such a loud noise that we had to eat outside to avoid headache and injured hearing. Much to loud to be good for your health and digestion. And breakfast started closing up around 10 am although the information said that breakfast was until 10.30 am.They had only breakfast at one place now...befor when they had it in two places(separate floors) it was much better) Many things had gone worse than we have experienced earlier on our stay at Graceland and we missed the feeling that we have known it for. Next time we may concider another hotel if Graceland doesn t catch up and gets back to what it was before again?! [R24 integr.ERR:escaping]

Kommentar zur Buchung: Booking service was good as usual, no complaints! :)

3/5 - 3/5 - 3/5 - 4/5- 3.3/5

Vom: 2010-09-22, Besuch am: 2010-09-19

Name: Philippa Thornton

Kommentar zum Hotel: An excellent location, a very good family hotel. Pool large & clean. Breakfast brilliant......something for everyone. Rooms a reasonable size, but beds very hard indeed. The bowling was a lovely option, but rather on the expensive side. Plenty of good restaurants/eateries close to the hotel, we were able to walk everywhere, only needed a TukTuk once. The beach is just over the road from the hotel, and was not too crowded during our stay. Plenty to do there, but tourist prices apply to the activities. Overall, I would stay at Gracelands again.

Kommentar zur Buchung: The booking servic worked very well, with no problems at all

4/5 - 3/5 - 3/5 - 5/5- 3.9/5